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Your Customer Journey

Working closely with our UK network of distributors, we are the trusted partner for HVAC-R product solutions. With a proven ability to deliver bespoke designs for all project applications, ensuring market leading customer satisfaction in our chosen HVAC-R sectors.

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ENQUIRY

  • DEFINE REQUIREMENTS
  • PROJECT SCOPE
  • ACCURATE RESPONSE

Defining and understanding the unique needs of your project is critical.

We provide a hands on approach to helping consultants and contractors with all your complex project requirements.

Our highly experienced Key Account Managers will go through your project scope in detail with you and establish all your key specification requirements, responding with accurate and prompt information throughout.

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SELECTION ADVICE

  • EXPERT ADVICE
  • BESPOKE DESIGN
  • COMPLIANT SOLUTION

Working to your project specific design conditions:

• Temperatures requirements
• Cooling duty
• Product sizing

A technical selection will be provided to you by our application engineering team, outlining a compliant solution to meet your specific project needs.

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QUOTATION PROPOSAL

  • DISTRIBUTOR NETWORK
  • PRICE & LEAD TIME
  • LEAD TIME SCHEDULING

Our Internal customer support team will work with your chosen distributor, who will then provide you with a detailed cost proposal, along with our technical submission outlining both additional accessory options and our expected delivery programme to meet your project call off schedule through to final completion.

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ORDERING PROCESS

  • ORDER PLACED
  • TECHNICAL SUBMISSION
  • UNRIVALLED SUPPORT

Your order confirmation will be efficiently processed by our internal sales support teams, ensuring all controls requirements are also carefully managed.

Project lead times and requested delivery dates will be carefully scheduled to your bespoke requirements and timelines.

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FOLLOW UP

  • PROJECT QUERIES
  • SITE SUPPORT
  • PEACE OF MIND

Either by phone or by your side, our Key Account Managers will provide the highest levels of customer support to help guide you through any post quotation queries, ensuring project management success and total piece of mind from enquiry to delivery.

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MANUFACTURING

  • BRITISH DESIGNED & BUILT
  • EXCELLENCE IN TESTING
  • QUALITY ACCREDITATION

From our Yorkshire based manufacturing plant providing industry leading testing facilities, your product assembly will be carefully managed and controlled against the highest QC process standards, ensuring optimum quality and reliability throughout.

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PRODUCT DELIVERY

  • NATIONWIDE DISTRIBUTORS
  • STOCK AVAILABILITY
  • ON TIME IN FULL

Many of our products are stocked within our nationwide distributor partners.

With the added option of delivery to your chosen stockist or direct to site

Ensuring fast turnaround lead times for your project.

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COMPLETION MEETING

  • PROJECT CLOSE OUT
  • ENCOURAGE FEEDBACK
  • CONTINUOUS IMPROVEMENT

Your feedback is crucial to us. In order to continuously improve our products and services, your Key Account Manager will meet with you to understand how we have performed in managing your project at every stage of the process.

Only this way can we ensure in delivering the very highest levels of customer service support.

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AFTERSALES SUPPORT

  • GENERAL QUERIES
  • TECHNICAL BACKUP
  • ENGINEER SUPPORT

Your ongoing piece of mind is important to us.

That’s why our internal support team are on hand to assist you with any questions you may have, whether it’s a simple query or a more complicated issue, you can rely on us to provide you with the expert advice where needed.